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Our Team

Our independent insurance agents contain a wealth of knowledge and experience that help them provide clients with the best services possible. Our agents include:

Sean Chastain - Chastain Otis Insurance Broker Omaha, NE

Sean Chastain

Sean officially started his career in the insurance industry in 1998 after receiving his Business Management degree from UNO.   Sean has earned the Certified Insurance Counselor (CIC) designation, Chartered Property Casualty Underwriters (CPCU) designation, and Designation of Associate in Risk Management (ARM).   Sean volunteered several years on the board of the Independent Insurance Agents of Omaha, serving as President in 2008-2009.   He has also served on various boards for the Independent Insurance Agents of Nebraska for many years.   Sean was named the Independent Insurance Agents of Nebraska’s Young Agent of the Year in 2008.   Along with his wife Michelle, Sean also works to raise awareness and funds for the cure for the Lymphangiomatosis and Gorham’s Disease Alliance.

Bruce Husted - Chastain Otis Insurance Broker in Omaha, NE

Bruce Husted

Bruce began his insurance career in 1972 after serving 4 years of active duty with the United States Air Force. He joined Chastain Insurance Agency in 1984. Keeping up with the insurance industry changes, Bruce is a member of the Independent Insurance Agents of Nebraska and the Omaha Association of Health Underwriters. Bruce believes in giving back by devoting his free time to the Brain Injury Association of Nebraska, Nebraska Inter-Service Family Assistance Committee (ISFAC), Benson American Legion Post 112 as Commander, Military Liaison for Honor and Remember, a National Organization which honors our fallen soldier’s families, Executive Officer with The American Legion Department of Nebraska, Army National Guard Family Coordinator, and active with the Benson Neighborhood Association. With over 40 years of insurance experience, Bruce has developed long term relationships with his clients to whom he offers compassionate and hands-on customer service.

Dustin Kowalewski

Dustin Kowalewski began his insurance career in 2004 after receiving a Bachelor’s degree in Business Management from the University of Nebraska at Kearney. Dustin furthered his insurance education by obtaining the Certified Insurance Counselor (CIC) and the Associate in Insurance Production (AIP) professional designations. He is a member of the Independent Insurance Agents of Omaha, served as a Big I executive board member, and is a previous President of the organization.  Dustin received the Young Agent of the Year award from the Independent Insurance Agents of Nebraska (IIAN) for 2017. Starting in 2020, Dustin also works as a faculty member for The National Alliance which provides advanced insurance education to professionals in every aspect of the industry. Dustin is happily married to his wife Lisa, and they are proud parents of three children.

Mark Stastny

Mark Stastny’s insurance career started in 1984 selling annuities, life, and health insurance. He joined Chastain Insurance Agency in 1990 and started working also with Property & Casualty insurance. Mark successfully pursued a Life Underwriting Training Council Fellow (LUTCF) designation and is a long-time member of the Independent Insurance Agents of Nebraska and past chairman of the Big I Junior Golf Tournament. Mark’s experience in the insurance industry has helped him strive to serve his clients with the best coverage at the best price. When not working, Mark love’s to hunt, fish, and is very active in his Church.

Lori Huffman

Lori Huffman’s insurance career began in 1992 working as a producer for an independent agency in her native town of Columbus, Nebraska. Lori moved to Omaha, Nebraska in 2002 and continued her career at Chastain Otis. While her primary focus is on commercial lines, she is also licensed and sells personal lines of coverage as well as life and health coverage. Lori’s goal is to build strong relationships with her clientele by providing excellent service and to serve clients’ needs in a manner that best benefits them. Lori has achieved a CIC (Certified Insurance Counselor) designation so she can further assist her clients in finding the best insurance coverage for their needs. In a true show of commitment to her community, Lori has served as a member and past treasurer of the Friends of the Omaha (Henry Doorly) Zoo Organization. She is also a member of the Independent Insurance Agents of Omaha.

Shannon Norman

With nearly 15 years of experience in sales, finance, business development, and philanthropy, Shannon Norman is right at home with the Chastain-Otis family: educating and protecting her client’s best interest from personal lines to business lines. Norman is currently an Independent Insurance Agent; licensed in Property, Casualty, Life & Health. Norman graduated from the Creighton University Heider College of Business – Leadership U program and is a dual-degree graduate from Dana College earning her Bachelor’s in Social Work, Bachelor’s in Criminal Justice, and minor in Sociology. Shannon serves on the American Heart Association Sweetheart Committee and is an Ambassador for the Special Olympics.  Norman is no stranger to the stage as a former Mrs. Nebraska America 2016 – has also coached several titleholders for various pageants in her younger years and has judged several pageants across the country.

Norman married her husband Ryan in November 2010. Ryan is a PGA Golf Professional and they opened the Ryan Norman Golf Academy – qualifying for the PGA Professional National Championship. The couple resides in Omaha, Nebraska. 

After losing Shannon’s Grandmother, Betty, suddenly to a silent heart attack in 2013 – it awakened her life’s mission to BE FEARLESS. It has been the couple’s goal, to honor Shannon’s late grandmother, by helping to educate and empower women & men to take action and protect their hearts through healthy lifestyle choices. Over the past five years, Shannon and Ryan have spread their mission through speaking engagements to local high schools, middle schools, service organizations, and the Girl Scouts of America. Partnering with American Heart Association, the couple has combined their efforts to create awareness through National Wear RED Day, Red Dress Dash, American Heart Ball, and National Walking Day to help fight against heart disease & stroke. With development and education at the core of the Norman’s foundation, they have had the opportunity to work with young men and women in the Omaha area, teaching life skills that will benefit them well into their future. 

Kyle Bacus

Kyle Bacus is a native of the metro area, the son of two public school teachers.  He grew up and graduated in the then-small town of Elkhorn, Nebraska.  He received his B.A. from Bellevue University and holds a M.A. from the University of Nebraska Omaha.  Kyle started out in the securities industry and has worked for three Fortune 500 companies.  Certified in commercial and personal lines of insurance, he can help you protect everything from your family home to your growing business.  In his free time, Kyle likes to spend time with his extended relatives on their family farm in northeast Nebraska.

Commercial Lines

Sharon Richards: srichards@chastainotis.com — Commercial Lines CSA: licensed since 2013; CISR designation; 2015 Outstanding Customer Service Representative of Nebraska award from Independent Insurance Agents of Nebraska

Susan Stilmock: sstilmock@chastainotis.com — Commercial Lines CSA: licensed since 1989

Amy Christensen: achristensen@chastainotis.com — Commercial Lines CSA: licensed since 2004

Miranda Heitritter: mheitritter@chastainotis.com — Commercial Lines CSA: licensed since 2021

Personal Lines

Pam Madsen: pmadsen@chastainotis.com — Personal Lines CSA: licensed since 2005

Michelle Chastain: mmchastain@chastainotis.com — Personal Lines CSA and manager: licensed since 2002; CISR Elite designation

Michele Moffitt: mmoffitt@chastainotis.com — Personal Lines CSA: licensed since 2011; CISR designation

Kelsy Bell: kbell@chastainotis.com — Personal Lines CSA: licensed since 2012

Jim Sichmeller: jsichmeller@chastainotis.com — Personal Lines CSR


Lydia Sichmeller:  lsichmeller@chastainotis.com — Claims Specialist: licensed since 1999


Jolene Schaa: jsschaa@chastainotis.com — Office Manager: licensed since 1995, CIC and CISR designations; 2006 Outstanding Customer Service Representative of Nebraska award from Independent Insurance Agents of Nebraska

Sue Chastain: skchastain@chastainotis.com — Office Manager: over 40 years experience, CISR designation

Diana Brown: dbrown@chastainotis.com — Accounting Manager: over 41 years experience

If you’d like to schedule an appointment with one of our qualified independent insurance agents, please contact us.

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