Our independent insurance agents contain a wealth of knowledge and experience that help them provide clients with the best services possible. Our agents include:
Sean officially started his career in the insurance industry in 1998 after receiving his Business Management degree from UNO. Sean has earned both the Certified Insurance Counselor (CIC) and Chartered Property Casualty Underwriters (CPCU) designations. Sean volunteered several years on the board of the Independent Insurance Agents of Omaha, serving as President in 2008-2009. He has also served on various boards for the Independent Insurance Agents of Nebraska for many years. Sean was named the Independent Insurance Agents of Nebraska’s Young Agent of the Year in 2008. Along with his wife Michelle, Sean also works to raise awareness and funds for the cure for the Lymphangiomatosis and Gorham’s Disease Alliance.
Bruce began his insurance career in 1972 after serving 4 years of active duty with the United States Air Force. He joined Chastain Insurance Agency in 1984. Keeping up with the insurance industry changes, Bruce is a member of the Independent Insurance Agents of Nebraska and the Omaha Association of Health Underwriters. Bruce believes in giving back by devoting his free time to the Brain Injury Association of Nebraska, Nebraska Inter-Service Family Assistance Committee (ISFAC), Benson American Legion Post 112 as Commander, Military Liaison for Honor and Remember, a National Organization which honors our fallen soldier’s families, Executive Officer with The American Legion Department of Nebraska, Army National Guard Family Coordinator, and active with the Benson Neighborhood Association. With over 40 years of insurance experience, Bruce has developed long term relationships with his clients to whom he offers compassionate and hands-on customer service.
Dustin Kowalewski began his insurance career in 2004 after receiving a Bachelor’s degree in Business Management from the University of Nebraska at Kearney. Dustin furthered his insurance education by obtaining the Certified Insurance Counselor (CIC) and the Associate in Insurance Production (AIP) professional designations. He is a member of the Independent Insurance Agents of Omaha, served as a Big I executive board member, and is a previous President of the organization. Dustin received the Young Agent of the Year award from the Independent Insurance Agents of Nebraska (IIAN) for 2017. Starting in 2020, Dustin also works as a faculty member for The National Alliance which provides advanced insurance education to professionals in every aspect of the industry. Dustin is happily married to his wife Lisa, and they are proud parents of three children.
Mark Stastny’s insurance career started in 1984 selling annuities, life, and health insurance. He joined Chastain Insurance Agency in 1990 and started working also with Property & Casualty insurance. Mark successfully pursued a Life Underwriting Training Council Fellow (LUTCF) designation and is a long-time member of the Independent Insurance Agents of Nebraska and past chairman of the Big I Junior Golf Tournament. Mark’s experience in the insurance industry has helped him strive to serve his clients with the best coverage at the best price. When not working, Mark love’s to hunt, fish, and is very active in his Church.
Lori Huffman’s insurance career began in 1992 working as a producer for an independent agency in her native town of Columbus, Nebraska. Lori moved to Omaha, Nebraska in 2002 and continued her career at Chastain Otis. While her primary focus is on commercial lines, she is also licensed and sells personal lines of coverage as well as life and health coverage. Lori’s goal is to build strong relationships with her clientele by providing excellent service and to serve clients’ needs in a manner that best benefits them. Lori has achieved a CIC (Certified Insurance Counselor) designation so she can further assist her clients in finding the best insurance coverage for their needs. In a true show of commitment to her community, Lori has served as a member and past treasurer of the Friends of the Omaha (Henry Doorly) Zoo Organization. She is also a member of the Independent Insurance Agents of Omaha.
With nearly 15 years of experience in sales, finance, business development, and philanthropy, Shannon Norman is right at home with the Chastain-Otis family: educating and protecting her client’s best interest from personal lines to business lines. Norman is currently an Independent Insurance Agent; licensed in Property, Casualty, Life & Health. Norman graduated from the Creighton University Heider College of Business – Leadership U program and is a dual-degree graduate from Dana College earning her Bachelor’s in Social Work, Bachelor’s in Criminal Justice, and minor in Sociology. Shannon serves on the American Heart Association Sweetheart Committee and is an Ambassador for the Special Olympics. Norman is no stranger to the stage as a former Mrs. Nebraska America 2016 – has also coached several titleholders for various pageants in her younger years and has judged several pageants across the country.
Norman married her husband Ryan in November 2010. Ryan is a PGA Golf Professional and they opened the Ryan Norman Golf Academy – qualifying for the PGA Professional National Championship. The couple resides in Omaha, Nebraska.
After losing Shannon’s Grandmother, Betty, suddenly to a silent heart attack in 2013 – it awakened her life’s mission to BE FEARLESS. It has been the couple’s goal, to honor Shannon’s late grandmother, by helping to educate and empower women & men to take action and protect their hearts through healthy lifestyle choices. Over the past five years, Shannon and Ryan have spread their mission through speaking engagements to local high schools, middle schools, service organizations, and the Girl Scouts of America. Partnering with American Heart Association, the couple has combined their efforts to create awareness through National Wear RED Day, Red Dress Dash, American Heart Ball, and National Walking Day to help fight against heart disease & stroke. With development and education at the core of the Norman’s foundation, they have had the opportunity to work with young men and women in the Omaha area, teaching life skills that will benefit them well into their future.
The son of Chastain Insurance Agency founder Dick Chastain, Dave grew up in the insurance business. Since receiving his business degree from the University of Nebraska in 1972 he has played an active role in the insurance industry. Dave is a Chartered Life Underwriter (CLU) and a Chartered Property Casualty Underwriter (CPCU). He has served as the president of the Independent Insurance Agents of Omaha and as president of the Omaha Chapter of Chartered Property and Casualty Underwriters. Dave served several years on the Independent Insurance Agents of Nebraska board of directors and for six years as the president of the Independent Insurance Agents of Nebraska Foundation. Dave has been presented with the Distinguished Service Award by the Independent Insurance Agents of Nebraska three times for his many years of service to the insurance industry and insured’s in Nebraska. Additionally, he has been the president of the Sertoma Club of Omaha and of Pacific Hills Lutheran Church. Personally, Dave is a lifelong resident of Omaha and along with his wife Sue of 40 + years, he is a father of two and a grandfather of four.
Sharon Richards: firstname.lastname@example.org — Commercial Lines CSA: over 17 years experience; 2015 Outstanding Customer Service Representative of Nebraska award from Independent Insurance Agents of Nebraska
Susan Stilmock: email@example.com — Commercial Lines CSA: over 20 years experience
Amy Christensen: firstname.lastname@example.org — Commercial Lines CSA: 14 years experience
Miranda Heitritter: email@example.com — Commercial Lines CSA
Pam Madsen: firstname.lastname@example.org — Personal Lines CSA: over 11 years experience
Michelle Chastain: email@example.com — Personal Lines CSA and manager: over 14 years experience; CISR designation
Michele Moffitt: firstname.lastname@example.org — Personal Lines CSA: over 24 years experience; CISR designation
Kelsy Bell: email@example.com — Personal Lines CSA: 6 years experience
Kaitlyn Hammer: firstname.lastname@example.org — Personal Lines CSA: 3 years experience
Lydia Sichmeller: email@example.com — Claims Specialist: over 20 years experience
Ginnie Hillyer: firstname.lastname@example.org — Employee Benefits CSA: 20 years experience
Jolene Schaa: email@example.com — Office Manager: over 21 years experience, CIC and CISR designations; 2006 Outstanding Customer Service Representative of Nebraska award from Independent Insurance Agents of Nebraska
Sue Chastain: firstname.lastname@example.org — Office Manager: over 40 years experience, CISR designation
Diana Brown: email@example.com — Accounting Manager: over 41 years experience
If you’d like to schedule an appointment with one of our qualified independent insurance agents, please contact us.